Cruz Solid Mindi Wood Buffet

Delivery

Delivery services vary depending on the product type and delivery location. Free delivery is available throughout mainland UK, customers located in the Scottish Highlands may be subject to additional delivery charges. Larger furniture items include room-of-choice delivery. Smaller items, such as small cup shelves and décor pieces, are delivered via parcel courier to the front door, unless ordered together with a larger item.

Two-Man Delivery – Room of Choice (Free)

For all large furniture items, we offer a complimentary Two-Man Delivery service to ensure a smooth and hassle-free experience. Once your order has been placed, our courier will contact you directly and provide access to an online booking calendar, allowing you to select a delivery date that suits you.

Most deliveries are completed within 2–3 days of booking. Deliveries are always pre-booked. Our courier will never attempt delivery without prior arrangement. On the day of delivery, the team will carefully carry your items into the room of your choice.

Nationwide Delivery

We deliver nationwide across the UK. For deliveries to the Scottish Highlands, Channel Islands, or Northern Ireland, please select the appropriate delivery option at checkout. A £50 surcharge applies to these locations.

If you are not completely satisfied with your purchase, or if your item arrives faulty, we are here to help. Customer satisfaction is our top priority.

To be eligible for a refund, items must be returned within 30 days of delivery, unused, and in their original packaging. All returns must be accompanied by proof of purchase, including your order number.

If your item arrives damaged or with a faulty component, we can arrange for a replacement part to be sent to your delivery address where appropriate.

Unfortunately, we are unable to accept returns or process refunds for items reported outside of the 30-day return period.

Delivery is provided free of charge; however, return collections are charged at the courier’s rate and this cost will be deducted from your refund. If you choose to organise your own return, a full refund will be issued.

Bespoke & Made-to-Order Items

Most of our products are produced and stocked by us. However, some specialist items are produced by third-party manufacturers and are made to order.

Bespoke and made-to-order items are non-returnable, as they are custom pieces produced specifically to your specifications.

If you wish to cancel a bespoke order, you may do so within 14 days of purchase. After this period, production will have commenced and materials will have been ordered, meaning cancellation will no longer be possible.

Reporting Damage

Any damage must be reported within 7 days of delivery. Once reported, we will arrange for replacement parts to be sent free of charge where applicable.

Damage reported after 7 days unfortunately cannot be accepted as a valid claim.

If you have any questions regarding returns, cancellations, or damage claims, please don’t hesitate to contact our team, we’re always happy to help.

Do you restock items?

Yes, we restock most of our items regularly, with new stock arriving approximately every 3–6 weeks. Any products that are not due to be restocked will be removed from our website once they sell out.

Can I pre-order an item?

Yes, we open pre-orders around 30–35 days before a scheduled restock. Pre-ordering allows you to reserve your item in advance. Once the stock arrives, your order will be dispatched promptly, and you’ll be able to choose a delivery date that suits you. Delivery typically takes 1-2 working days once dispatched.

How do I find the restock date for a pre-order item?

We regularly update restock dates as soon as we have a clearer arrival timeframe. You can find the most up-to-date information directly on the product page, the expected restock date will be clearly displayed under the pre-order button.

Are your items handcrafted?

Yes, most of our furniture is handcrafted by skilled artisans. This means no two pieces are exactly the same. Natural variations in the wood grain and finish are part of the charm and character, making your piece truly one of a kind.

Can I spread the cost of my order?

Yes, we offer flexible payment options through Klarna and Clearpay, allowing you to spread the cost of your purchase over several weeks.

Do you offer room-of-choice delivery?

Yes we do. However, delivery methods vary by product and location. Larger furniture items will be delivered to a room of choice, while smaller items such as cup shelves are delivered to the front door.

Is assembly required?

Some items may require minimal assembly, such as attaching legs. Where assembly is required, this will be clearly stated on the product page, and all necessary fittings and instructions will be included. Some items come fully assebled and just need to be taken out of the box.

Will the colour and finish look exactly like the photos?

We carefully match each production batch to our original swatches to ensure the colour and finish closely reflect the images shown. While the overall look will be consistent, natural wood grain variations and differences in screen displays mean that small, subtle differences may occur, adding to the unique character of each piece.

How can I contact you if I have a question about a product?

If you have any questions, our team is always happy to help. You can contact us easily via the live chat feature on our website for quick assistance.